1. Introduction
This Privacy Policy applies to the website and online services of Renta Fácil CR, a vehicle rental service located in Provincia de Alajuela, Grecia, San Roque, Costa Rica.
By using our website, submitting a booking request, leaving a review or contacting us through WhatsApp, email or online forms, you acknowledge that we may process your personal information for the purposes described in this policy.
This page is a practical privacy policy draft for the website. It should be reviewed by the business owner or legal advisor before publication.
2. Information We Collect
We may collect personal information that you voluntarily provide when using our website forms, contacting us or requesting a rental service.
- Full name.
- Email address.
- Phone number or WhatsApp contact.
- Country of residence.
- Pick-up and return dates.
- Pick-up and return locations.
- Preferred vehicle or vehicle category.
- Number of passengers and estimated luggage.
- Travel route, destination or special requests.
- Review comments, rating and country when submitting a customer review.
We may also receive technical information such as browser type, device information, pages visited and general usage data if analytics, hosting or website security tools are enabled.
3. How We Use Your Information
We use the information collected through the website for legitimate business and customer service purposes, including:
- Responding to rental inquiries.
- Confirming vehicle availability.
- Preparing rental quotes.
- Coordinating pick-up and return details.
- Providing customer support before, during and after the rental.
- Receiving and displaying customer reviews.
- Improving our website, services and communication process.
- Complying with applicable legal or administrative requirements.
4. Reviews and Google Sheets Connection
The Reviews page may use a Google Apps Script connection to save and display customer reviews from a spreadsheet. When you submit a review, the information entered in the review form may be stored in a connected Google Sheet.
- Name.
- Email address.
- Country.
- Rating.
- Comment.
- Date of submission.
Public reviews displayed on the website may show your name, country, rating, comment and review date. Email addresses may be masked or hidden from public view.
5. Information Sharing
Renta Fácil CR does not sell personal information. We may share or process information only when necessary to provide our services, operate the website or comply with legal obligations.
- Website hosting or technical service providers.
- Google services used for reviews or form storage.
- WhatsApp or email platforms used for communication.
- Authorities or third parties when required by applicable law.
6. Data Security
We take reasonable measures to protect personal information from unauthorized access, misuse, loss or disclosure. However, no method of internet transmission or electronic storage is completely secure.
Users should avoid submitting sensitive information through open text fields unless it is necessary for the rental service.
7. Data Retention
We keep personal information only for as long as reasonably necessary to respond to inquiries, provide rental services, manage customer relationships, maintain review records and comply with applicable requirements.
8. Your Rights
Under Costa Rican personal data protection principles, individuals may have the right to request access, correction, update or deletion of their personal information, subject to applicable legal requirements.
To request access, correction or deletion of your information, contact us at sales@rentafacilcr.com.
9. Cookies and Third-Party Tools
Our website may use cookies or third-party tools to improve functionality, measure website performance, embed maps, connect forms or support communication features.
You can manage cookies through your browser settings. Disabling cookies may affect some website features.
10. Children’s Privacy
Our services are intended for individuals who can legally enter into a vehicle rental agreement. We do not knowingly collect personal information from children for rental purposes.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Information
If you have questions about this Privacy Policy or how your information is handled, you can contact Renta Fácil CR:
Renta Fácil CR
- Location: Provincia de Alajuela, Grecia, San Roque, Costa Rica
- Email: sales@rentafacilcr.com
- Phone / WhatsApp: (506) 4001-9164